INFORMATION WE COLLECT AND HOW WE USE IT
We may collect, transmit, and store information about you in connection with your use of the Services, including any information you send to or through the Services. We use that information to provide the Services’ functionality, fulfill your requests, improve the Services’ quality, engage in research and analysis relating to the Services, personalize your experience, track usage of the Services, provide feedback to third party businesses that are listed on the Services, display relevant advertising, market the Services, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the Services, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process. We use the personal information you submit to operate, maintain, and provide to you the features and functionality of the Service. Raves never discloses your personal information to any third party unless you have instructed us to do so. Any personal information or content that you voluntarily disclose for posting to the Service (for instance, in User Content, as defined below, you post) becomes available to the public via the Service and our business partners. If you remove User Content, copies may remain viewable in cached and archived pages or if other users have copied or stored your User Content.
Please also note:
A. Account Information. When you create a Raves account, we store and use the information you provide during that process, such as the first and last name you enter, email address, zip code, physical address, and any other information you may provide during the account creation process, such as a gender, phone number, or birth date. We may publicly display the first name and last initial that you provide, as well as any photo or other content you submit through the account creation process, as part of your account profile. We also store and use any preferences you provide to personalize your user experience, including dining and activity preferences. You can later modify some of the account information you provide through your account settings. If you believe that someone has created an unauthorized account using your personal information, you can request its removal by flagging it.
C. Contacts. You can invite others to join or become your friend on Raves by providing us with their contact information, or by allowing us to access contacts from your computer, mobile device, or third-party sites to select which individuals you want to invite. If you allow us to access your contacts, we will transmit information about your contacts to our servers long enough to process your invitations.
D. Communications. When you sign up for an account or use certain features, you are opting to receive messages from other users, businesses, and Raves. You can manage some of your messaging preferences through your account settings, but note that you cannot opt out of receiving certain administrative, transactional, or legal messages from Raves. We may also track your actions in response to the messages you receive from us or through the Services, such as whether you deleted, opened, or forwarded such messages, and share that information with other parties to your messages (for example, to let them know if you have viewed their message). If you exchange messages with others through the Services, we may store them in order to process and deliver them, allow you to manage them, and we may review and disclose them in connection with investigations related to use of the Services, as well as our efforts to improve the Services. We may not deliver messages that we believe are objectionable, such as spam messages, fraudulent solicitations, or requests to exchange reviews for compensation. We may also store information that you provide through communications to us, including from phone calls, letters, emails and other electronic messages, or in person. Our communications with you, including phone calls, may be monitored and recorded for quality purposes.
E. Transactions. If you initiate a transaction through the Services, we will collect and store information you provide associated with your transaction, such as your name, phone number, address, email, and payment information, as well as any other information you provide, in order to process your transaction, send communications about the transaction to you, and facilitate future transactions. This information may be shared with third parties, and third parties may share such information with us, for the same purposes. When you submit credit card numbers and other sensitive payment information, that information is encrypted using industry standard technology. If you write reviews about businesses with which you transact through the Services, we may publicly display the fact that you transacted with those businesses in connection with such reviews.
F. Activity. We store information about your use of the Services, such as your search activity, the pages you view, the date and time of your visits, businesses you call using our mobile applications, and reservations, purchases, or transactions you make through the Services. We also store information that your computer or mobile device may provide to us in connection with your use of the Services, such as your browser type, type of computer or mobile device, browser language, IP address, WiFi information such as SSID, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location), and requested and referring URLs and mobile applications. We may also receive and store your location whenever our mobile applications are running, including when running in the background, if you enable our mobile apps to access such information in the course of using the Services.
G. Different Devices You may access the Services through different devices (e.g., your mobile phone or personal computer) and different platforms (e.g., the Raves website or Raves mobile apps). The information that we collect and store through those different uses may be cross-referenced and combined, and your contributions through one Raves platform will typically be similarly visible and accessible through all other Raves platforms.
H. Professional Information If you represent a business on Raves, we may collect and display information about you related to your business activities, such as a business name that may incorporate your name, or a publicly available business address that is also used as a home address. We will also collect and display information about your professional background that you choose to share with us through the Services, such as information about your professional licenses or certifications, or your professional history or specialties.
Third parties may receive information about you as follows:
B. Content Partners. We allow third party partners to use and display some of the public content available through the Services, such as your photos, reviews, and other information listed under “Public Content” in Section 1 above.
C. Aggregate or Anonymous Information.We share user information in the aggregate with third parties, such as businesses that are listed on Raves and content distributors. For example, we disclose the number of users that have been exposed to or interacted with advertisements, or that we believe visited the physical location of a particular business.
D. Businesses on Raves. We may share information from or about you, your device type, and your use of the Services with businesses on Raves and its social media affiliates. You may adjust your account settings to increase or decrease the amount of information we share. Keep in mind that businesses can also view your public activity and posts. through Raves, its social media affiliates or otherwise, regardless of your settings (see Section 1 above).
E. Investigations and Legal Disclosures.We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with legal or law enforcement processes, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process or law enforcement request; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Services; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public. If you flag or otherwise complain to us about content through the Services, we may share the substance of your complaint with the contributor of that content in order to provide an opportunity for the contributor to respond.
F. Links. The Services may link to third party-controlled websites, like a business’s URL. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices.
CONTROLLING YOUR PERSONAL DATA
Other users may be able to identify you, or associate you with your account, if you include personal information in the content you post publicly. Raves users can also use the Find Friends feature to find one another based on their names or email addresses (you can limit your visibility for this feature in your account settings). Please also note that the messages you send or receive using the Services are only private to the extent that both you and the recipient(s) of your messages keep them private. We may access, review, and disclose such messages in connection with investigations related to use of the Services, as well as our efforts to improve the Services.
For personal data subject to the European Union General Data Processing Regulations (“GDPR”), we rely on several legal bases to process the data. These legal bases include where:
A. The processing is necessary to perform our contractual obligations in our Terms of Service or other contracts with you (such as to provide you the Service as described in our Terms of Service)
B. You have given your prior consent, which you may withdraw at any time (such as for marketing purposes or other purposes we obtain your consent for from time to time)
C. The processing is necessary to comply with a legal obligation, a court order or to exercise or defend legal claims
D. The processing is necessary for the purposes of our legitimate interests, such as in improving, personalizing, and developing the Service, marketing the Service, such as new features or products that may be of interest, and promoting safety and security as described above
If you have any questions about or would like further information concerning the legal basis on which we collect and use your personal information, please contact us at [email protected]
EUROPEAN UNION DATA PROTECTION
Residents in the European Union are entitled to certain rights with respect to personal information that we hold about them:
Right of access and portability. The right to obtain access to your personal information, along with certain related information, and to receive that information in a commonly used format and to have it transferred to another data controller
Right to rectification.The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete
Right to erasure. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed
Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information; and
Right to object.The right to object, on grounds relating to your particular situation, to the processing of your personal information, and to object to processing of your personal information for direct marketing purposes, to the extent it is related to such direct marketing.
You may also have the right to make a complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here. If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
DATA RETENTION AND ACCOUNT TERMINATION
The Services is intended for general audiences and is not directed to children under 14. We do not knowingly collect personal information from children under 14. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately at [email protected] If we become aware that a child under 14 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child’s account.
We use various safeguards and industry standard security encryptions to protect the personal information submitted to us, both during transmission and after we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.